CIS-ITSM - Study Material - Certified Implementation Specialist - IT Service Management

The ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam is a certification exam designed to assess a candidate's knowledge and skills in implementing and configuring ServiceNow IT Service Management (ITSM) solutions. The exam covers topics such as ServiceNow architecture, ITSM processes, configuration, and integration.

The duration of the ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam is 90 minutes.

There are a total of 60 questions on the ServiceNow CIS-ITSM exam.

The passing score required for the ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam is 70%.

The required competency level for the ServiceNow CIS-ITSM exam is “Intermediate.” It is intended for those who have a strong understanding of the core concepts and principles of the ServiceNow platform and its capabilities.

The ServiceNow CIS-ITSM exam includes multiple-choice and scenario-based questions.

The ServiceNow CIS-ITSM exam is available online through the ServiceNow Certification Portal. The exam is also available in select testing centers. To find out if a testing center is available in your area, please contact your local ServiceNow representative.

ServiceNow CIS-ITSM Exam is offered in English.

The cost of the ServiceNow CIS-ITSM exam is $200 USD.

The target audience for the ServiceNow CIS-ITSM exam is individuals who are knowledgeable in ServiceNow IT Service Management. This includes IT professionals, consultants, analysts, and other professionals who are responsible for the design, implementation, and maintenance of IT service management systems using ServiceNow.

The average salary for someone with a ServiceNow CIS-ITSM certification is around $90,000 per year.

The ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam is administered by Pearson VUE. Candidates can register for the exam on the Pearson VUE website.

The recommended experience for ServiceNow CIS-ITSM exam is at least one year of hands-on experience with the ServiceNow platform, including working with the ServiceNow Configuration Management Database (CMDB), ServiceNow Service Catalog, ServiceNow Incident and Problem Management, ServiceNow Change Management, ServiceNow Service Level Agreement (SLA) Management, and ServiceNow Reporting modules. Additionally, familiarity with ITIL best practices and concepts is recommended.

The ServiceNow CIS-ITSM exam does not have any specific prerequisites. However, it is recommended that candidates have a basic understanding of ServiceNow and IT service management principles. Additionally, it is beneficial to have experience working with the ServiceNow platform, as well as knowledge of ITIL® best practices.

The official ServiceNow website does not provide information about the expected retirement date of the CIS-ITSM exam. However, you can contact ServiceNow customer support to inquire about the expected retirement date.

Certification Track/Roadmap ServiceNow CIS-ITSM Exam is a certification program designed to help IT professionals demonstrate their knowledge and expertise in the ServiceNow IT Service Management (ITSM) platform. The exam covers a wide range of topics related to ServiceNow, including service catalogs, incident management, change management, and more. It is designed to assess the skills and knowledge of IT professionals who are looking to advance their careers in ServiceNow.

1. ServiceNow Platform: This section covers the fundamentals of the ServiceNow platform, including the features, architecture, and data model. It also covers the basics of ServiceNow administration, such as user management, security, and system configuration. 2. Incident Management: This section covers the process of creating, tracking, and resolving incidents in ServiceNow. It also covers the topics of Service Level Agreements (SLAs), Problem Management, and Change Management. 3. Knowledge Management: This section covers the process of creating, maintaining, and accessing knowledge in ServiceNow. It also covers topics such as search optimization and workflow automation. 4. Service Catalog: This section covers the process of creating, managing, and delivering services in ServiceNow. It also covers topics such as catalog item creation and request fulfillment. 5. Reporting and Dashboards: This section covers the process of creating and managing reports and dashboards in ServiceNow. It also covers topics such as

1. What type of workflow is used to automate ServiceNow processes? 2. What is the purpose of the Configuration Management Database (CMDB)? 3. How do you create a Change Request in ServiceNow? 4. What are the three main stages of the Incident Management process? 5. What is the difference between a Problem and an Incident in ServiceNow? 6. What is the purpose of the Service Catalog in ServiceNow? 7. What is the purpose of the Knowledge Base in ServiceNow? 8. What is the purpose of the Service Level Agreement (SLA) in ServiceNow? 9. What is the purpose of the Service Level Objective (SLO) in ServiceNow? 10. How do you customize the ServiceNow user interface?

The ServiceNow CIS-ITSM exam is considered to be of an intermediate level of difficulty.