CSA - Study Material - ServiceNow Certified System Administrator

The ServiceNow Certified System Administrator (CSA) exam is a certification exam designed to assess a candidate's knowledge and skills in the ServiceNow platform. The exam covers topics such as ServiceNow architecture, administration, configuration, and development. Candidates must demonstrate their ability to configure and manage the ServiceNow platform, as well as their understanding of the ServiceNow platform's features and capabilities.

The ServiceNow CSA exam is a 90-minute exam consisting of 60 multiple-choice questions.

There is no set number of questions for the ServiceNow CSA exam. The exam is designed to assess the candidate's knowledge and skills in the ServiceNow platform, and the number of questions will vary depending on the candidate's performance.

The passing score required for the ServiceNow CSA exam is 70%.

The ServiceNow CSA exam requires a basic-level knowledge of ServiceNow concepts, terminology, and functionality. It is recommended that individuals have at least three months of hands-on ServiceNow experience prior to attempting the exam.

The ServiceNow CSA Exam consists of multiple-choice and multiple-response questions.

The ServiceNow CSA exam can be taken online or in a testing center. The online version of the exam is offered through Pearson VUE, and the testing center version of the exam is offered through Kryterion. To take the exam online, you will need to register with Pearson VUE and pay the exam fee. To take the exam in a testing center, you will need to register with Kryterion and pay the exam fee.

The ServiceNow CSA Exam is offered in English.

The ServiceNow CSA exam is offered for a fee of $200 USD.

The target audience for the ServiceNow CSA exam is IT professionals who have experience with ServiceNow, such as ServiceNow administrators, developers, and consultants.

The average salary for a ServiceNow Certified System Administrator (CSA) is $93,000 per year.

The ServiceNow Certified System Administrator (CSA) exam is administered by Pearson VUE, an independent testing provider.

The recommended experience for ServiceNow CSA Exam is at least 6 months of working experience in a ServiceNow environment. It is also recommended that you have a working knowledge of ServiceNow fundamentals such as ServiceNow System Administration, ServiceNow Application Development, ServiceNow Security, and ServiceNow User Interface. Additionally, it is beneficial to have prior experience with ITIL processes, principles and best practices.

The ServiceNow Certified System Administrator (CSA) exam requires a minimum of 6 months of hands-on experience working with the ServiceNow platform. This experience should include administering and configuring the core platform, customizing ServiceNow, creating workflows, and integrating applications.

The official website for ServiceNow CSA exam information is https://www.servicenow.com/services/certification/certified-system-administrator.html.

The ServiceNow Certified System Administrator (CSA) Exam is a certification track and roadmap designed to provide ServiceNow customers and partners with a comprehensive understanding of the ServiceNow platform. The CSA Exam is a comprehensive exam that covers the entire ServiceNow platform and its associated technologies. The exam is designed to test the knowledge and skills of ServiceNow administrators and to ensure they have the necessary skills to effectively manage and maintain the ServiceNow platform. The CSA Exam is a prerequisite for all ServiceNow certifications and is a requirement for anyone who wishes to become a ServiceNow Certified System Administrator.

The ServiceNow CSA exam covers the following topics: 1. ServiceNow Foundations: This topic covers the fundamentals of the ServiceNow platform, including architecture, navigation, and user interface. It also covers the basics of the ServiceNow platform, such as Service Catalog, Knowledge Base, and Incident Management. 2. ServiceNow Application Development: This topic covers how to develop applications on the ServiceNow platform, including scripting, data modeling, and workflow. 3. ServiceNow Security and Compliance: This topic covers the security and compliance aspects of the ServiceNow platform, including authentication, authorization, and data protection. 4. ServiceNow Administration: This topic covers the administrative aspects of the ServiceNow platform, including user management, system configuration, and performance management. 5. ServiceNow Integration and Automation: This topic covers how to integrate and automate the ServiceNow platform, including web services, APIs, and automation tools.

1. What is the purpose of the ServiceNow Service Portal? 2. How can a ServiceNow CSA configure the ServiceNow platform to meet customer requirements? 3. What are the features of ServiceNow Service Catalog? 4. How can a ServiceNow CSA create and manage workflows? 5. What is the purpose of the ServiceNow Discovery Tool? 6. How can a ServiceNow CSA use the ServiceNow Event Management system? 7. What are the different types of reports available in ServiceNow? 8. How can a ServiceNow CSA create and maintain user roles? 9. What is the purpose of the ServiceNow Knowledge Base? 10. How can a ServiceNow CSA configure and manage the ServiceNow Service Level Agreement (SLA) system?

The difficulty level of the ServiceNow CSA exam is considered to be moderate.