MB-230 - Study Material - Microsoft Dynamics 365 for Customer Service

Microsoft MB-230 is an exam for the Microsoft Dynamics 365 Customer Engagement Core certification. It covers topics such as solutions and workloads, customer engagement, system administration, and customizations and extensions.

The Microsoft MB-230 exam is a one-hour exam that consists of 40-60 questions.

There are approximately 65 questions on the Microsoft MB-230 exam.

The passing score for the Microsoft MB-230 exam is 700 out of 1000.

The Microsoft MB-230 exam requires a competency level of Advanced.

Microsoft MB-230 exam consists of 40-60 multiple choice questions.

The Microsoft MB-230 exam can be taken either online or at a testing center. To take the exam online, you will need to create a Microsoft account and register for the exam. Once registered, you will be able to access the exam from any device with an internet connection. To take the exam at a testing center, you will need to find a testing center near you and register for the exam. Once registered, you will need to bring a valid form of identification to the testing center on the day of the exam.

The Microsoft MB-230 exam is offered in English.

The Microsoft MB-230 exam is offered at a cost of $165 USD.

The target audience for the Microsoft MB-230 exam is individuals who have experience in developing solutions using the Microsoft Power Platform. This includes individuals who have experience in designing, developing, and deploying Power Platform solutions, as well as those who are familiar with the concepts of data integration, security, and governance.

The average salary for someone who has received the Microsoft MB-230 exam certification is approximately $90,000 per year.

Microsoft offers the MB-230 exam through its Microsoft Certified Professional (MCP) program. The exam is administered by Pearson VUE, a third-party testing provider. To take the exam, you must register with Pearson VUE and purchase an exam voucher. After registering, you can locate a testing center near you and schedule an appointment.

The recommended experience for Microsoft MB-230 exam is having a fundamental understanding of the concepts and skills that are associated with the Microsoft Dynamics 365 for Customer Engagement. This includes topics such as the Dynamics 365 for Customer Engagement platform, Dynamics 365 for Sales, Dynamics 365 for Customer Service, and Dynamics 365 for Field Service. Additionally, candidates should have experience in configuring and customizing Dynamics 365 for Customer Engagement, as well as working with the Power Platform.

The Microsoft MB-230 exam has no prerequisites. However, it is recommended that candidates have at least one year of experience working with Microsoft Dynamics 365 Customer Engagement. Additionally, it is recommended that candidates have a basic understanding of the customer service and sales processes, as well as a working knowledge of the Dynamics 365 applications.

The official website to check the expected retirement date of Microsoft MB-230 exam is https://www.microsoft.com/en-us/learning/exam-list.aspx.

The certification roadmap for Microsoft MB-230 exam is as follows: 1. Complete the Microsoft Dynamics 365 for Customer Engagement Core (MB-200) exam. 2. Complete the Microsoft Dynamics 365 for Customer Engagement Customization and Configuration (MB-210) exam. 3. Complete the Microsoft Dynamics 365 for Customer Engagement Apps (MB-220) exam. 4. Complete the Microsoft Dynamics 365 for Marketing (MB-240) exam. 5. Complete the Microsoft Dynamics 365 for Sales (MB-230) exam.

The Microsoft MB-230 exam covers the following topics: 1. Microsoft Dynamics 365 for Customer Engagement: This topic covers the fundamentals of Microsoft Dynamics 365 and how it can be used to create customer engagement solutions. It includes an overview of the Dynamics 365 platform, the customer engagement components, and how to configure and customize Dynamics 365 to meet customer needs. 2. Data Management and Security: This topic covers how to manage data within Dynamics 365 and how to secure customer data. It includes an overview of the data architecture, data management, and security features of Dynamics 365. 3. Automating Business Processes: This topic covers how to use Dynamics 365 to automate business processes. It includes an overview of the workflow engine, process automation, and integration features of Dynamics 365. 4. Extending and Customizing Dynamics 365: This topic covers how to extend and customize Dynamics 365. It includes an overview of the extensibility features, customizing entities, and

1. What are the three main components of the Microsoft Dynamics 365 platform? 2. How do you create a custom entity in Microsoft Dynamics 365? 3. What are the different types of security roles available in Microsoft Dynamics 365? 4. What is the purpose of the Common Data Service in Microsoft Dynamics 365? 5. What are the different types of relationships that can be created in Microsoft Dynamics 365? 6. How does the Microsoft Power Platform integrate with Microsoft Dynamics 365? 7. What are the different types of dashboards available in Microsoft Dynamics 365? 8. How do you create a workflow in Microsoft Dynamics 365? 9. What are the different types of reports available in Microsoft Dynamics 365? 10. What are the different types of data integration options available in Microsoft Dynamics 365?

The Microsoft MB-230 exam is considered to be of medium difficulty.