CIS-ITSM Certified Implementation Specialist - IT Service Management

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Showing 1–3 of 20 questions

Question 1

Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)

Select all that apply, then click Submit answer.

  • Data Loader

  • Salesforce Extensions for Visual Studio Code

  • Change sets

  • Ant Migration Tool

Question 2

Which of these roles are allowed to subscribe to CI item? (Choose all that apply.)

Select all that apply, then click Submit answer.

  • cmbd_read

  • itil_admin

  • admin

  • itil

Question 3

Which of the following are valid channels to create incidents? (Choose three.)

Select all that apply, then click Submit answer.

  • Service portal

  • Inbound Email

  • Social Media

  • SMS

  • Support Chat