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Free CIS-ITSM – Certified Implementation Specialist - IT Service Management Practice Test Question

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Showing 1–3 of 20 questions

Question 1

Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)

Select all that apply, then click Submit answer.

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    Data Loader

  • ○

    Salesforce Extensions for Visual Studio Code

  • ○

    Change sets

  • ○

    Ant Migration Tool

Question 2

Which of these roles are allowed to subscribe to CI item? (Choose all that apply.)

Select all that apply, then click Submit answer.

  • ○

    cmbd_read
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    itil_admin
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    admin
  • ○

    itil
Question 3

Which of the following are valid channels to create incidents? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Service portal
  • ○

    Inbound Email
  • ○

    Social Media
  • ○

    SMS
  • ○

    Support Chat