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Free CIS-ITSM – Certified Implementation Specialist - IT Service Management Practice Test Question

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Showing 4–6 of 20 questions

Question 4

Which of the following roles can close a problem? (Choose three.)

Select all that apply, then click Submit answer.

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    itil

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    problem_coordinator

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    problem_task_analyst
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    problem_administrator
  • ○

    problem_manager
Question 5

Which of the following capabilities can be done by benchmarks? (Choose all that apply.)

Select all that apply, then click Submit answer.

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    Auto-update process design according to selected peer

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    Comparison by number of users

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    Identify improvement opportunities

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    Measure KPI Performance

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    Comparison by industry

Question 6

Which two statements are true regarding Salesforce Customer Community members? (Choose two.)

Select all that apply, then click Submit answer.

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    Their reputation levels must be the same across all communities of which they are members.

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    They use the Ideas tab to submit, comment on, and vote for ideas.

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    They find crowdsourced answers and Knowledge articles to resolve a support issue.

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    They must belong to a company’s internal community to participate in Chatter collaboration.