GCP-GCX - Study Material - Genesys Cloud CX Certified Professional - Consolidated Exam

Genesys GCP-GCX is an exam that tests a candidate's knowledge of the Genesys Customer Experience Platform (GCP). It covers topics such as product architecture, administration, development, deployment, and troubleshooting. Candidates must demonstrate their ability to configure, maintain, and manage the GCP environment.

The duration of the Genesys GCP-GCX exam is 90 minutes.

The number of questions on the Genesys GCP-GCX Exam can vary, depending on the version of the exam. Generally, there are between 60 and 70 questions on the exam.

The passing score required to pass the Genesys GCP-GCX exam is 65%.

The competency level required for the Genesys GCP-GCX exam is Professional. Professional-level exams are designed to assess the skills of experienced IT professionals.

The Genesys GCP-GCX exam consists of multiple-choice questions.

The Genesys GCP-GCX exam can be taken online or at a testing center. To take the exam online, you will need to register for the exam on the Genesys website and then purchase a voucher to take the exam. Once you have the voucher, you will be able to log in to the Genesys website and take the exam. To take the exam at a testing center, you will need to contact the testing center to schedule an appointment.

The Genesys GCP-GCX exam is offered in English.

The cost of the Genesys GCP-GCX exam is $400 USD.

The Target Audience of the Genesys GCP-GCX Exam is IT professionals who have knowledge and experience in the Genesys Customer Experience Platform, the Genesys Cloud Platform and the Genesys Contact Center Platform. This exam is designed to validate the skills and capabilities of IT professionals responsible for the administration and maintenance of the Genesys Customer Experience Platform, the Genesys Cloud Platform, and the Genesys Contact Center Platform.

The average salary for someone with a Genesys GCP-GCX certification is around $90,000 per year.

The Genesys Certified Professional (GCP) – Genesys Certified Expert (GCX) exam is offered by Pearson VUE, an independent testing provider. Pearson VUE offers a variety of testing options, including online proctored exams and in-person testing centers.

The recommended experience for the Genesys GCP-GCX exam is to have at least one year of experience working with Genesys Contact Center solutions, including Genesys Cloud, Genesys SIP Server, Genesys Interaction Workspace, and Genesys Universal Routing. Candidates should also have a basic understanding of networking and telephony technologies, as well as experience with scripting and programming languages.

The Prerequisite for Genesys GCP-GCX Exam is completion of the Genesys Certified Professional 8.0 (GCP-8) certification. It is also recommended that you have an understanding of the Genesys 8.x product suite and have hands-on experience with the 8.x product.

The official website to check the expected retirement date of Genesys GCP-GCX exam is https://www.genesys.com/certification/programs/gcp-gcx.

The certification roadmap for Genesys GCP-GCX Exam consists of the following steps: 1. Complete the Genesys GCP-GCX training course. 2. Pass the Genesys GCP-GCX Exam. 3. Earn the Genesys GCP-GCX Certification. 4. Maintain the certification by completing the Genesys GCP-GCX Recertification Exam every two years.

The Genesys GCP-GCX exam covers the following topics: 1. Genesys Contact Center Architecture: This topic covers the architecture of the Genesys Contact Center platform and its components, including the Contact Center Server, Interaction Server, Genesys Administrator, and Genesys Universal Routing Server. 2. Genesys Contact Center Design: This topic covers the design and implementation of Genesys Contact Center solutions, including the use of Genesys Universal Routing Server, Genesys Administrator, and other components. 3. Genesys Contact Center Administration: This topic covers the administration of the Genesys Contact Center platform, including the use of Genesys Administrator, Genesys Universal Routing Server, and other components. 4. Genesys Contact Center Troubleshooting: This topic covers the troubleshooting of Genesys Contact Center solutions, including the use of Genesys Administrator, Genes

1. What is the purpose of Genesys GCP-GCX? 2. How does Genesys GCP-GCX help organizations with customer experience management? 3. What are the key components of Genesys GCP-GCX? 4. What are the benefits of using Genesys GCP-GCX? 5. What are the features and capabilities of Genesys GCP-GCX? 6. How can Genesys GCP-GCX be used to improve customer service? 7. What are the best practices for using Genesys GCP-GCX? 8. How does Genesys GCP-GCX integrate with other customer experience management solutions? 9. What are the security measures in place to ensure the safety of customer data? 10. What are the challenges associated with using Genesys GCP-GCX?

The difficulty level of the Genesys GCP-GCX exam is considered to be moderate. The exam covers a wide range of topics, including concepts, technologies, and best practices related to Genesys Contact Center solutions. It is recommended that candidates have at least six months of experience working with Genesys solutions before attempting the exam.