GCP-GC-ADM - Study Material - Genesys Cloud Certified Professional - Contact Center Administration

The Genesys Certified Professional – Genesys Cloud Administrator (GCP-GC-ADM) exam is a certification exam that tests a candidate's knowledge and skills in administering, deploying, and managing Genesys Cloud solutions. The exam covers topics such as Genesys Cloud architecture, deployment and management, user management, security and compliance, and troubleshooting.

The duration of the Genesys GCP-GC-ADM exam is 90 minutes.

There are 75 questions on the Genesys GCP-GC-ADM exam.

The passing score required to pass the Genesys GCP-GC-ADM exam is 70%.

The Genesys GCP-GC-ADM exam requires a minimum competency level of Intermediate.

The Genesys GCP-GC-ADM exam consists of multiple-choice, drag-and-drop, and fill-in-the-blank questions.

The Genesys GCP-GC-ADM exam can be taken either online or in a testing center. To take the exam online, you will need to create an account and register for the exam. Once you have registered, you will be provided with a link to access the exam. To take the exam in a testing center, you will need to contact the testing center to schedule an appointment. You will then need to bring a valid form of identification and the exam fee to the testing center on the day of the exam.

The Genesys GCP-GC-ADM Exam is offered in English.

The cost of the Genesys GCP-GC-ADM exam is $200 USD.

The target audience for the Genesys GCP-GC-ADM exam includes those working in customer service, contact center, and technical support roles. It is designed for IT professionals who have experience in Genesys contact center platforms and want to demonstrate their advanced skills and knowledge of the platform.

The average salary for a Genesys GCP-GC-ADM certified professional is around $80,000 per year.

The Genesys Certified Professional (GCP) - Genesys Certified Administrator (GC-ADM) exam is provided by the Genesys Certification Program. The program is administered by Pearson VUE, a global leader in computer-based testing. Pearson VUE offers a variety of testing options, including online proctored exams and in-person testing centers.

The recommended experience for the Genesys GCP-GC-ADM exam is at least three years of experience in the design, implementation, and maintenance of Genesys solutions. Candidates should also have a thorough understanding of the Genesys architecture, components, and processes. Additionally, candidates should have a working knowledge of the Genesys Customer Interaction Management Suite and Genesys SIP Server.

The Prerequisite for the Genesys GCP-GC-ADM Exam is to have a minimum of six months of Genesys Administrator experience. It is also recommended that you have a basic understanding of Genesys architecture and components. Additionally, candidates should have a working knowledge of Genesys Core Components, Genesys Configuration Server, Genesys Contact Center and Genesys Voice Platform.

The official website to check the expected retirement date of Genesys GCP-GC-ADM exam is https://www.genesys.com/certification/gcp-gc-adm.

1. Complete the Genesys GCP-GC-ADM Foundation course. 2. Pass the Genesys GCP-GC-ADM Foundation exam. 3. Complete the Genesys GCP-GC-ADM Advanced course. 4. Pass the Genesys GCP-GC-ADM Advanced exam. 5. Complete the Genesys GCP-GC-ADM Expert course. 6. Pass the Genesys GCP-GC-ADM Expert exam. 7. Complete the Genesys GCP-GC-ADM Professional course. 8. Pass the Genesys GCP-GC-ADM Professional exam.

1. Introduction to Genesys GCP-GC-ADM: This section covers the basics of Genesys GCP-GC-ADM, including an overview of the product and its components, installation, and configuration. 2. System Administration: This section covers topics related to the administration of a GCP-GC-ADM system, such as user management, system security, and system monitoring. 3. System Management: This section covers topics related to the management of a GCP-GC-ADM system, such as system installation, configuration, backup, and recovery. 4. Application Development: This section covers topics related to the development of applications for GCP-GC-ADM, such as application design, development, and deployment. 5. Troubleshooting and Support: This section covers topics related to troubleshooting and support for GCP-GC-ADM, such as system diagnostics, problem resolution, and

1. What is the purpose of the Genesys Cloud Platform (GCP)? 2. What are the components of the Genesys Cloud Platform? 3. How do you configure the Genesys Cloud Platform for use? 4. What are the steps to deploy a Genesys Cloud Adapter (GCA)? 5. How do you troubleshoot a deployment issue with a GCA? 6. What is the role of an administrator in the Genesys Cloud Platform? 7. What are the best practices for managing the Genesys Cloud Platform? 8. What are the benefits of using the Genesys Cloud Platform? 9. What are the differences between the Genesys Cloud Platform and other cloud solutions? 10. How do you monitor and optimize the performance of the Genesys Cloud Platform?

The difficulty level of the Genesys GCP-GC-ADM exam is considered to be intermediate.