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Free GCP-GC-ADM – Genesys Cloud Certified Professional - Contact Center Admin Practice Test Question

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Showing 1–3 of 10 questions

Question 1

Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

Select all that apply, then click Submit answer.

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    Employee
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    Master Admin
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    Genesys Cloud User
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    Admin
  • ○

    Telephony Admin
Question 2

Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)

Select all that apply, then click Submit answer.

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    Update the Do Not Call list with records that have the appropriate wrap-up code
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    Determine how many evaluations per hour to assign to a quality evaluator
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    Set up a schedule to run a daily report
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    Automatically assign an evaluation for all calls over 5 minutes
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    Determine how long to retain recordings and whether to archive or delete them
Question 3

Which of the following media types can be selected when creating a report? (Choose three.)

Select all that apply, then click Submit answer.

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    Voice
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    Email
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    Voicemail
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    Chat