← Back to exam page

GCP-GC-ADM – Genesys Cloud Certified Professional - Contact Center Admin

Loading demo links...

Showing 1–3 of 10 questions

Question 1

Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    Employee
  • ○

    Master Admin
  • ○

    Genesys Cloud User
  • ○

    Admin
  • ○

    Telephony Admin
Question 2

Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Update the Do Not Call list with records that have the appropriate wrap-up code
  • ○

    Determine how many evaluations per hour to assign to a quality evaluator
  • ○

    Set up a schedule to run a daily report
  • ○

    Automatically assign an evaluation for all calls over 5 minutes
  • ○

    Determine how long to retain recordings and whether to archive or delete them
Question 3

Which of the following media types can be selected when creating a report? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Voice
  • ○

    Email
  • ○

    Voicemail
  • ○

    Chat