GCP-GC-IMP - Study Material - Genesys Cloud Certified Professional - Implementation

The Genesys Certified Professional – Genesys Cloud Implementation (GCP-GC-IMP) exam is a professional-level certification for individuals who have experience in implementing and administering Genesys Cloud solutions. It is a multiple-choice, computer-based exam that covers topics such as Genesys Cloud architecture, product features, and design principles.

The duration of the Genesys GCP-GC-IMP exam is 90 minutes.

There are a total of 72 questions on the Genesys GCP-GC-IMP exam.

The passing score required to pass the Genesys GCP-GC-IMP exam is 70%.

The Genesys GCP-GC-IMP exam requires a competency level of Intermediate to Expert.

The Genesys GCP-GC-IMP exam consists of multiple-choice questions.

The Genesys GCP-GC-IMP exam can be taken either online or in a testing center. Online, the exam is administered through the Genesys Certification Portal, and in a testing center, the exam is administered through Pearson VUE.

The Genesys GCP-GC-IMP Exam is offered in English.

The cost of the Genesys GCP-GC-IMP exam is $250 USD.

The target audience for the Genesys GCP-GC-IMP Exam is individuals who are looking to become certified as a Genesys Certified Professional (GCP) in the area of Implementation. This certification is designed to validate the knowledge and skills of those who have the responsibility of designing, configuring, and maintaining Genesys solutions.

The average salary for a professional with a Genesys GCP-GC-IMP certification is around $90,000 per year. However, salaries can vary depending on the company and the individual's experience.

The Genesys Certified Professional – Genesys Cloud Implementation (GCP-GC-IMP) exam is administered by Pearson VUE. Pearson VUE is a professional testing organization that provides certification exams for a variety of industries.

The recommended experience for the Genesys GCP-GC-IMP exam is at least six months of hands-on experience with Genesys Contact Center solutions and/or Genesys Cloud Platform. Candidates should also have a good understanding of contact center concepts, such as IVR, ACD, CTI, and routing. Additionally, candidates should have a basic understanding of the Genesys Cloud Platform architecture and components.

The Prerequisite for Genesys GCP-GC-IMP Exam is that the candidate must have completed the Genesys Certified Professional (GCP) program and have obtained a passing score on the General Certification Exam.

The official website for the Genesys GCP-GC-IMP exam does not provide an expected retirement date. However, you can contact Genesys directly for more information on the exam's retirement date.

The certification roadmap for the Genesys GCP-GC-IMP Exam is as follows: 1. Complete the Genesys Certified Professional (GCP) course. 2. Pass the Genesys Certified Professional (GCP) Exam. 3. Complete the Genesys Certified Implementation Professional (GC-IMP) course. 4. Pass the Genesys Certified Implementation Professional (GC-IMP) Exam. 5. Complete the Genesys Certified Professional (GCP-GC-IMP) course. 6. Pass the Genesys Certified Professional (GCP-GC-IMP) Exam.

The Genesys GCP-GC-IMP exam covers a variety of topics related to the Genesys Cloud Platform, including: 1. Genesys Cloud Platform Architecture and Components: This section covers the fundamentals of the Genesys Cloud Platform, including its architecture, components, and features. 2. Genesys Cloud Platform Administration: This section covers the administration of the Genesys Cloud Platform, including user management, security, and data management. 3. Genesys Cloud Platform Deployment: This section covers the deployment of the Genesys Cloud Platform, including installation, configuration, and troubleshooting. 4. Genesys Cloud Platform Integration: This section covers the integration of the Genesys Cloud Platform with external systems and applications. 5. Genesys Cloud Platform Performance Monitoring and Optimization: This section covers the performance monitoring and optimization of the Genesys Cloud Platform.

1. What is the purpose of the Genesys GCP-GC-IMP certification? 2. What are the benefits of Genesys GCP-GC-IMP certification? 3. How does the Genesys GCP-GC-IMP certification help to develop customer service skills? 4. What types of customer service activities are covered in the Genesys GCP-GC-IMP certification? 5. What are the key components of the Genesys GCP-GC-IMP certification? 6. What is the structure of the Genesys GCP-GC-IMP certification exam? 7. What are the prerequisites for taking the Genesys GCP-GC-IMP certification exam? 8. What are the best practices for preparing for the Genesys GCP-GC-IMP certification exam? 9. What are the benefits of becoming a certified Genesys GCP

The difficulty level of the Genesys GCP-GC-IMP exam is moderate.