Information Security Policy

1. Introduction

This policy describes how Study4Pass protects this website, your account and your orders. Security is part of how we run the store every day — not an afterthought — and this page explains the measures in place in plain terms. How we handle your personal information is described separately in our Privacy Policy.

2. Information we protect

We protect the information your account and orders depend on: your account details and sign-in credentials, your order and download records, and the contact information you give us. Our practice questions and product files are also protected so that the products customers buy remain theirs.

3. Encryption and password security

The whole website is served over HTTPS, so information travelling between your browser and Study4Pass is encrypted in transit. Account passwords are stored only in hashed form — never in plain text — so they cannot be read from our database. We recommend using a strong, unique password for your Study4Pass account that you do not reuse on other sites.

4. Payment data security

Card payments are processed by Stripe, a PCI DSS compliant payment processor. Your card details are entered only on Stripe's secure checkout pages; they never pass through or are stored on Study4Pass's servers. How payments work is described in our Payment Policy.

5. Access control

Your purchases live in your own account: product downloads and test engine access are tied to the account that bought them, and a customer can access only what they ordered. Inside the company, access to systems and customer information is limited to the team members who need it for their work.

6. Server and application security

Our servers and applications are kept updated and maintained, and the site sits behind Cloudflare, which helps filter malicious traffic before it reaches us. We review the site for errors and broken functionality as part of our ongoing maintenance.

7. Backups and availability

We keep regular backups of the website and its data, held separately, so that if something fails we can restore service and orders. If a failure ever affects your access to a product you bought, contact us — your order record is what matters, and we will restore your access.

8. Monitoring and logging

We keep and review technical logs — such as access and error logs — to detect abuse, diagnose problems and keep the site running. Unusual activity, such as repeated failed sign-in attempts or attempts to reach other customers' downloads, is investigated.

9. If something goes wrong: incident handling

If we discover a security incident that affects customer information, we will investigate and contain it promptly, fix the cause, and notify affected customers — and, where the law requires it, the relevant authorities — with what happened and what we have done about it.

10. Your responsibilities

Security is shared. Keep your password private and do not share your account or your purchased downloads with others — shared accounts put your own access at risk and breach our Terms & Conditions. If you notice anything suspicious involving your account — a sign-in you do not recognise or an order you did not place — contact us immediately at support@study4pass.com.

11. Third parties

Some parts of the service are provided by specialists who operate their own security standards — for example Stripe for payments and Cloudflare for traffic protection. Where a third party handles information on our behalf, the categories involved are described in our Privacy Policy.

12. Changes to this policy

If our security practices change materially, we will update this page and its effective date. The version posted here is the version in force.

Contact: To report a security concern, email support@study4pass.com or call +1 3322912175.