PC-CIC-Core - Study Material - PureConnect: CIC Core Certification

Genesys PC-CIC-Core is an omnichannel customer engagement and contact center solution. It is designed to provide a comprehensive and integrated platform for managing customer interactions across multiple channels, including voice, email, web, social media, and even mobile. It provides features such as automated call routing, speech recognition, customer self-service, and analytics. It also offers an integrated suite of tools and technologies that enable businesses to better understand customer behavior and preferences, and to provide more personalized and tailored customer service.

The duration of the Genesys PC-CIC-Core exam is two hours.

The Genesys PC-CIC-Core Exam consists of 50 multiple-choice questions.

The passing score for the Genesys PC-CIC-Core Exam is a minimum of 70%.

The Genesys PC-CIC-Core Exam requires a competency level of Intermediate.

The Genesys PC-CIC-Core Exam consists of multiple-choice questions.

The Genesys PC-CIC-Core Exam is administered by Pearson VUE, a third-party testing provider. To take the exam, you must first register with Pearson VUE and then purchase a voucher for the exam. Once you have purchased the voucher, you can schedule your exam. All exam details and requirements can be found on the Genesys website.

The Genesys PC-CIC-Core Exam is offered in English.

The cost of the Genesys PC-CIC-Core exam is $125 USD.

The target audience for the Genesys PC-CIC-Core Exam is IT professionals who are responsible for the design, implementation, and maintenance of Genesys Customer Interaction Center (CIC) solutions.

The average salary for a Genesys PC-CIC-Core Certified professional is around $90,000 per year.

The Testing Providers for Genesys PC-CIC-Core Exam are Pearson VUE and Certiport.

The recommended experience for the Genesys PC-CIC-Core Exam is three years of hands-on experience with Genesys Contact Center solutions, including Genesys PureConnect, PureEngage, PureCloud, and PureConnect for Microsoft Dynamics CRM. Candidates should also have a basic understanding of customer service, contact center operations, and contact center technologies.

1. Working knowledge of Genesys Configuration Manager. 2. Working knowledge of Genesys Interaction Workspace. 3. Understanding of customer interaction management fundamentals. 4. Understanding of Genesys CIC architecture and components. 5. Understanding of routing, reporting, and analytics in Genesys CIC. 6. Understanding of Genesys CIC application development. 7. Working knowledge of Genesys CIC administration. 8. Understanding of CIC integration with other Genesys solutions. 9. Understanding of CIC security and data privacy. 10. Understanding of CIC performance and scalability.

The official website to check the expected retirement date of the Genesys PC-CIC-Core Exam is https://www.genesys.com/certification/exams/pc-cic-core.

The Genesys PC-CIC-Core Exam is designed to test a candidate's knowledge and skills related to the Genesys Platform for Customer Interaction Center (CIC). The exam consists of 75 multiple-choice questions and covers topics such as architecture, installation, configuration, administration, and troubleshooting. It also covers topics related to the Genesys Platform, including Genesys Voice Platform, Genesys SIP Server, Genesys Media Server, Genesys Interaction Workspace, and Genesys Composer. Candidates must complete the exam within 90 minutes and must achieve a score of 70% or higher to pass.

1. CIC Architecture 2. CIC Client Applications 3. CIC Server Administration 4. CIC System Management 5. CIC Database Management 6. CIC Security 7. CIC Networking 8. CIC Troubleshooting 9. CIC System Performance 10. CIC Reporting and Analytics

1. What is the purpose of the Genesys PC-CIC-Core product? 2. What are the components of the Genesys PC-CIC-Core system? 3. How does Genesys PC-CIC-Core help organizations improve customer service? 4. What are the benefits of using Genesys PC-CIC-Core? 5. What are the key features of Genesys PC-CIC-Core? 6. How is Genesys PC-CIC-Core integrated into an existing customer service infrastructure? 7. What are the best practices for deploying Genesys PC-CIC-Core? 8. How does Genesys PC-CIC-Core support real-time customer interaction? 9. What are the benefits of using Genesys PC-CIC-Core for customer service? 10. What are the security features of Genesys PC-CIC

The difficulty level of the Genesys PC-CIC-Core Exam is considered to be moderate. The exam is designed to test a candidate’s knowledge and skills in the areas of customer engagement, contact center technology, and Genesys CIC core concepts.