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CIS-ITSM – Certified Implementation Specialist - IT Service Management

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Showing 19–20 of 20 questions

Question 19

A company has a custom object, Order__c, that has a required, unique, external ID field called Order_Number__c.

Which statement should be used to perform the DML necessary to insert new records and update existing records in a List of Order__c records?

Select an option, then click Submit answer.

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    upsert orders;

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    upsert orders Order_Number__c;

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    merge orders Order_Number__c;

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    merge orders;

Question 20

Which of the following is NOT an option in the incident's Resolution code drop down list?

Select an option, then click Submit answer.

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    Solved Remotely (Permanently)
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    Solved (Work Around)
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    Not Resolved (Too Costly)
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    Canceled by caller