← Back to exam page

CIS-ITSM – Certified Implementation Specialist - IT Service Management

Loading demo links...

Showing 10–12 of 20 questions

Question 10

Using User Criteria, access to catalog categories and catalog items can be applied based on _____________. (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Cost center

  • ○

    Country

  • ○

    Location

  • ○

    Department
  • ○

    Group

Question 11

Because of its agile nature, implementation of ServiceNow processes should compromise quality in favor of speed of delivery. Issues can be fixed later, easily.

Select an option, then click Submit answer.

  • ○

    True
  • ○

    False
Question 12

In the Content item, what is the "Catalog content" option in "Content type" used for?

Select an option, then click Submit answer.

  • ○

    Cross-reference among catalogs.

  • ○

    To show an article about a specific catalog item.

  • ○

    Reference to a catalog item that doesn't have a record producer linked to it.

  • ○

    Grouping more than one catalog item in one request.