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CIS-ITSM – Certified Implementation Specialist - IT Service Management

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Showing 7–9 of 20 questions

Question 7

Which of the following user feedback actions are stored in kb_feedback table? (Choose all that apply.)

Select all that apply, then click Submit answer.

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    Flags
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    Views
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    Helpful (Yes/No)
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    Comments
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    Star Rating
Question 8

Universal Containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set to private.

Which three permissions should be granted to territory managers? (Choose three.)

Select all that apply, then click Submit answer.

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    Transfer and Delete opportunities assigned to the territory, regardless of who owns the opportunities.

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    View, Edit, Transfer, and Delete accounts assigned to the territory, regardless of who owns the accounts.

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    View All opportunities associated with accounts in the territory, regardless of who owns the opportunities.

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    Edit All opportunities associated with accounts in the territory, regardless of who owns the
    opportunities.

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    Transfer All opportunities associated with accounts in the territory, regardless of who owns the opportunities.

Question 9

Which of the following users has the permission to close an incident? (Choose two.)

Select all that apply, then click Submit answer.

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    None of the listed answers

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    Itil Admin

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    Itil User

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    Incident Manager

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    Incident caller