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ITIL-F – ITIL Foundation

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Showing 13–15 of 15 questions

Question 13 (Key Principles and Models)

Which of the following BEST describes 'partners' in the phrase "people, processes, products and partners"?

Select an option, then click Submit answer.

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    Suppliers, manufacturers and vendors
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    Customers
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    Internal departments
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    The facilities management function
Question 14 (Generic concepts and definitions)

Which of the following are valid parts of the service portfolio?

1. Service pipeline

2. Service knowledge management system (SKMS)

3. Service catalogue

Select an option, then click Submit answer.

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    1 and 2 only
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    3 only
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    1 and 3 only
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    All of the above
Question 15 (Key Principles and Models)

Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps".

What are these four Ps?

Select an option, then click Submit answer.

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    People, process, partners, performance
  • ○

    Performance, process, products, problems
  • ○

    People, process, products, partners
  • ○

    People, products, perspective, partners