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ITIL-F – ITIL Foundation

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Showing 4–6 of 15 questions

Question 4 (Major Processes)

Which one of the following is an objective of service catalogue management?

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    Negotiating and agreeing service level agreement
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    Negotiating and agreeing operational level agreements
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    Ensuring that the service catalogue is made available to those approved to access it
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    Only ensuring that adequate technical resources are available
Question 5 (New Questions)

Which processes are responsible for the regular review of underpinning contracts?

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    Supplier management and service level management
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    Supplier management and change management
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    Availability management and service level management
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    Supplier management and availability management
Question 6 (New Questions)

What BEST describes the value of continual service improvement to the business?

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    It supports the creation of a portfolio of quantified services
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    It results in gradual improvement in cost effectiveness
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    It improves governance by building controls into service designs
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    It provides quick and effective access to standard services