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ITIL-F – ITIL Foundation

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Showing 10–12 of 15 questions

Question 10 (The Service Lifecycle)

Which of the following BEST describes service strategies' value to the business?

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    Allows higher volumes of successful change
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    Reduction in unplanned costs through optimized handling of service outages
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    Reduction in the duration and frequency of service outages
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    Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
Question 11 (Major Processes)

Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

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    The service level management
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    The IT service continuity management
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    The service catalogue management
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    The supplier management
Question 12 (New Questions)

Access management is responsible for implementing policies defined in which process?

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    Service portfolio management
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    Information security management
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    Change management
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    Problem management