ITIL-F - Study Material - ITIL® Foundation

Exin ITIL-F is a Foundation-level certification exam for the ITIL (Information Technology Infrastructure Library) framework. It is designed to validate a candidate's understanding of the ITIL framework and how it can be used to enhance the quality of IT service management within an organization.

The duration of the ITIL-Foundation exam is 60 minutes.

The EXIN ITIL-F exam consists of 40 multiple-choice questions.

The passing score required in Exin ITIL-F (Foundation) is 65% or 22/35.

The competency level required to pass the ITIL Foundation exam is intermediate.

The EXIN ITIL-F exam consists of multiple-choice questions.

The Exin ITIL-F exam can be taken either online or at a testing center. The online version of the exam can be taken at the Exin website. The testing center version of the exam can be taken at any Pearson VUE or Prometric testing center.

The Exin ITIL-F Exam is offered in English.

The cost of the EXIN ITIL-F exam is €250.

The target audience of the EXIN ITIL-F Exam is IT professionals who have a basic understanding of ITIL best practices and are looking to gain a certification in ITIL Foundation. This includes IT professionals who are looking to demonstrate their knowledge and understanding of ITIL best practices, as well as those who are looking to gain a deeper understanding of ITIL and its application in the workplace.

The average salary for someone with an ITIL-F certification varies depending on the type of job and the location. Generally, the average salary range for an ITIL-F certified professional is between $60,000 and $90,000 per year.

The Exin ITIL-F exam is administered by PeopleCert, an independent certification body. PeopleCert provides the official exam, as well as practice tests and study materials.

The recommended experience for the Exin ITIL-F exam includes at least two years of experience in IT service management, including the implementation and management of ITIL processes. Additionally, candidates should have a good understanding of the ITIL framework and the related concepts, terminology, and best practices. Candidates should also have experience in using ITIL processes in a real-world environment.

In order to take the Exin ITIL-F exam, you must have a minimum of two years of experience in IT Service Management, have a good understanding of ITIL processes and concepts, and have successfully completed an accredited training course.

The expected retirement date of the ITIL-F exam is not available online. You can contact the EXIN customer service team for more information. The contact details can be found on the EXIN website.

The certification roadmap for the Exin ITIL-F exam is as follows: 1. Obtain the ITIL Foundation Certificate in IT Service Management. 2. Pass the ITIL Foundation Exam. 3. Complete the ITIL Foundation Bridge Course. 4. Pass the ITIL Foundation Bridge Exam. 5. Obtain the ITIL Service Manager Certificate. 6. Pass the ITIL Service Manager Exam. 7. Complete the ITIL Expert Certificate in IT Service Management. 8. Pass the ITIL Expert Exam. 9. Complete the ITIL Foundation in IT Service Management. 10. Pass the ITIL Foundation in IT Service Management Exam. 11. Obtain the ITIL Foundation in IT Service Management Certificate. 12. Pass the ITIL Foundation in IT Service Management Exam. 13. Complete the ITIL Foundation in IT Service Management Bridge Course. 14.

The EXIN ITIL-F exam covers the following topics: 1. Service Strategy: This topic covers the definition of service strategy, its purpose, the different stages in the service strategy lifecycle, and how to develop service strategies. 2. Service Design: This topic covers the design of services, the principles of service design, and how to design services to meet customer requirements. 3. Service Transition: This topic covers the transition of services from development to production, the principles of service transition, and how to manage the transition process. 4. Service Operation: This topic covers the management of services in production, the principles of service operations, and how to manage services in production. 5. Continual Service Improvement: This topic covers the principles of continual service improvement and how to identify areas of improvement and measure the success of service improvements.

1. What is the purpose of the Service Design phase in the ITIL Service Lifecycle? 2. What are the benefits of using the ITIL framework for service management? 3. What is the purpose of the Service Level Agreement (SLA)? 4. What is the difference between an Incident and a Problem? 5. What is the purpose of Change Management? 6. Describe the purpose of Service Transition. 7. What is the purpose of Capacity Management? 8. How does Service Level Management help ensure customer satisfaction? 9. What is the purpose of Service Validation and Testing? 10. What is the purpose of Service Knowledge Management System (SKMS)?

The difficulty level of the Exin ITIL-F exam is considered to be intermediate. It is designed to test the knowledge and skills of IT professionals who have already gained some experience in the ITIL Foundation certification.