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ITIL-F – ITIL Foundation

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Showing 1–3 of 15 questions

Question 1 (Technology and Architecture)

Which of the following activities would be performed by a process manager?

1. Monitoring and reporting on process performance

2. Identifying improvement opportunities

3. Appointing people to required roles

Select an option, then click Submit answer.

  • ○

    All of the above
  • ○

    1 and 3 only
  • ○

    1 and 2 only
  • ○

    2 and 3 only
Question 2 (Minor Processes)

Which of the following is an objective of business relationship management?

Select an option, then click Submit answer.

  • ○

    To identify patterns of business activity
  • ○

    To ensure high levels of customer satisfaction
  • ○

    To secure funding to manage the provision of services
  • ○

    To ensure strategic plans for IT services exist
Question 3 (New Questions)

Where should incident resolution targets to be documented?

Select an option, then click Submit answer.

  • ○

    A service level agreement (SLA.
  • ○

    A request for change (RFC.
  • ○

    The service portfolio
  • ○

    A service description