Free ITIL-F – ITIL Foundation Practice Test Question

Select an option, then click Submit answer.

• ○

  PBA are based on organizational roles and responsibilities

• ○

  IT service providers CANNOT schedule changes until they understand PBA

• ○

  Demand for the services delivered by service providers are directly influenced by PBA

• ○

  Understanding PBA is the only way to enable accurate service level reporting
  

Select an option, then click Submit answer.

• ○

  As many as necessary to complete the activity

• ○

  Only one - the process owner

• ○

  Two - the process owner and the process enactor

• ○

  Only one - the process architect
  

Select an option, then click Submit answer.

• ○

  Standards

• ○

  Technology

• ○

  Academic research

• ○

  Internal experience