Free ITIL-F – ITIL Foundation Practice Test Question

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  Negotiating and agreeing service level agreement

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  Negotiating and agreeing operational level agreements

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  Ensuring that the service catalogue is made available to those approved to access it

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  Only ensuring that adequate technical resources are available
  

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  Supplier management and service level management

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  Supplier management and change management

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  Availability management and service level management

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  Supplier management and availability management
  

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  It supports the creation of a portfolio of quantified services

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  It results in gradual improvement in cost effectiveness

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  It improves governance by building controls into service designs

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  It provides quick and effective access to standard services