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820-605 – Cisco Customer Success Manager

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Showing 13–15 of 15 questions

Question 13 (New Update)

What is Quarterly Success Review?

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    new success plan that focuses on the upcoming goals for the customer.
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    gap analysis that focuses on the state of the customer’s current architecture.
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    technical analysis that outlines the implementation plan and adoption barriers.
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    a conversation that outlines key initiatives that are agreed upon in the success plan.
Question 14 (New Update)

A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?

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    Engage with the account team to understand the expansion opportunities.
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    Perform a deep analysis of all the sales orders to the past 24 months.
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    Document customer's current technical escalations.
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    Speak the internal contacts to understand the customer's priorities and sentiment.
Question 15 (Expand Opportunities and Renewal)

From a Customer Success perspective, why should the customer’s health be monitored?

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    to provide the opportunity to address any changes in the customer’s experience around the solution
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    to identify unused licenses so they can be addressed via a service improvement plan
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    to directly enable renewals
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    to give the customer valuable insight so they can automatically renew critical services on time