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820-605 – Cisco Customer Success Manager

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Showing 10–12 of 15 questions

Question 10 (New Update)

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

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    capability gap
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    financial gap
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    consumption gap
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    organizational gap
Question 11 (New Update)

What is a technical adoption barrier?

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    lack of integration with other products
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    underutilization of licenses
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    untrained customer user group
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    customer not measuring product value
Question 12 (Success Plan Creation)

What is the purpose of targeted use cases?

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    They highlight the product differentiation from a competitor.
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    They define how a solution is applied to enable a desired outcome.
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    They function without the purchase of additional services.
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    They provide customers with ways to take advantage of additional features.