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820-605 – Cisco Customer Success Manager

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Showing 4–6 of 15 questions

Question 4 (New Update)

Which two results of a successful customer onboarding stage are the most important? (Choose two.)

Select all that apply, then click Submit answer.

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    organization chart discussed
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    account relationships identified
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    desired business outcomes discussed
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    stakeholders identified
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    network diagrams discussed
Question 5 (New Update)

Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

Select all that apply, then click Submit answer.

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    help desk data
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    health score
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    risk management
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    telemetry
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    training surveys
Question 6 (Customer Success Management)

A customer’s renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

Select all that apply, then click Submit answer.

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    customer annual report and quarterly business reviews
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    sales account plan
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    detailed contract inventory
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    questions to validate the interpreted analytical data
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    support tickets reports and diagnostic information