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820-605 – Cisco Customer Success Manager

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Showing 7–9 of 15 questions

Question 7 (Customer Success Management)

Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

Select all that apply, then click Submit answer.

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    help desk data
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    health score
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    risk management
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    telemetry
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    training surveys
Question 8 (New Update)

What are two drivers for Customer Success? (Chooser two)

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    The customer trusts that Cisco support will solve any issues.
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    The customer receives training for new products and services.
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    The customer recognizes the value of initial use case implementations.
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    The customer gives feedback about the purchased product.
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    The mature and fully deployed solution is running in production.
Question 9 (Success Plan Creation)

Refer to the exhibit. What is the problem with this RACI example?

Select an option, then click Submit answer.

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    Every task should have four people consulted.
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    No one has multiple roles.
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    More stakeholders should be involved.
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    Too many people are accountable for this task.