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3312 – Avaya Aura Contact Center Administration Exam

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Showing 7–9 of 10 questions

Question 7

A customer with an Avaya Aura® Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.

Which block will be required?

Select an option, then click Submit answer.

  • ○

    Input
  • ○

    Treatment
  • ○

    IVR
  • ○

    Output
Question 8

A supervisor in an Avaya Aura® Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:

GIVE IVR WITH VXML TREATMENT voicexml PARAMETERS

What is a valid input after the parameters command?

Select an option, then click Submit answer.

  • ○

    Service URI
  • ○

    _c_play_and_collect
  • ○

    GIVE IVR WITH VXML TREATMENT
  • ○

    Numberofdigits
  • ○

    ASSIGN "please enter account number.wav"
Question 9

A customer with Avaya Aura® Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge.

Which Real-Time Display would accomplish this?

Select an option, then click Submit answer.

  • ○

    Time Line Display
  • ○

    Interval to Date Display
  • ○

    Billboard Collection
  • ○

    Agent Map