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3312 – Avaya Aura Contact Center Administration Exam

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Showing 4–6 of 10 questions

Question 4

A customer with Avaya Aura® Contact Center (AACC) Orchestration Designer wants to create an application flow that checks the following:

1. Verify that the skillset is in service.

2. Provide a recorded announcement if the skillset is not in service.

3. Queue to the skillset if the skillset is in service.

4. Provide a recorded announcement for a welcome message.

Which three flow blocks support these requirements? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Wait
  • ○

    Queue
  • ○

    Output
  • ○

    Input
  • ○

    Logic
Question 5

A customer with Avaya Aura® Contact Center (AACC) would like to use expressions in their script.

When used in a script application, which three expressions require an accompanying END expression? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    SECTION
  • ○

    IF
  • ○

    GIVE IVR
  • ○

    WHERE EQUALS
  • ○

    EVENT HANDLER
Question 6

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

Select an option, then click Submit answer.

  • ○

    Assign the "#" as a call variable.
  • ○

    Use the Terminating Character (termchar) configuration entry to set the value.
  • ○

    The terminating character is always "#".
  • ○

    Add an extra number to the Number of Digits value.