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3312 – Avaya Aura Contact Center Administration Exam

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Showing 1–3 of 10 questions

Question 1

Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected.

Which three variables types support this class type? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Skillset
  • ○

    Music
  • ○

    Agent Identification (Agent_ID)
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    Day
  • ○

    Integer
Question 2

Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Enter After Call Work Codes
  • ○

    Call Customer
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    Call Supervisor
  • ○

    Enter Activity Codes
  • ○

    Enter Call Notes
Question 3

A customer with Avaya Aura® Contact Center (AACC) would like to use the Configuration Tool spreadsheet to add resources to the Contact Center.

Which three tasks can be configured using this tool? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    assignments
  • ○

    skillsets
  • ○

    script variables
  • ○

    threshold classes
  • ○

    presentation classed