CIS-HR

ServiceNow CIS-HR - Study Material - Certified Implementation Specialist-Human Resources

ServiceNow CIS-HR covers Human Resources implementation, exploring HR service delivery, HR analytics and reporting, talent management, and employee engagement within the platform.

Β· Updated November 7, 2026
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November 7, 2026

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Certified Implementation Specialist-Human Resources FAQ's

Introduction of ServiceNow CIS-HR Exam!

The ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR) exam is a certification exam designed to assess a candidate's knowledge and skills in implementing ServiceNow Human Resources applications. The exam covers topics such as configuring and managing HR processes, creating and managing HR data, and integrating HR data with other ServiceNow applications.

What is the Duration of ServiceNow CIS-HR Exam?

The duration of the ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR) exam is 2 hours.

What are the Number of Questions Asked in ServiceNow CIS-HR Exam?

There is no set number of questions for the ServiceNow CIS-HR exam. The exam is designed to assess the candidate's knowledge and skills related to the ServiceNow platform. The exam is composed of multiple-choice and scenario-based questions.

What is the Passing Score for ServiceNow CIS-HR Exam?

The passing score required for the ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR) exam is 70%.

What is the Competency Level required for ServiceNow CIS-HR Exam?

The Competency Level required for ServiceNow CIS-HR exam is Intermediate.

What is the Question Format of ServiceNow CIS-HR Exam?

The ServiceNow CIS-HR exam includes four different types of questions: multiple-choice, scenario-based, drag-and-drop, and fill-in-the-blank.

How Can You Take ServiceNow CIS-HR Exam?

The ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR) exam is available online and in testing centers. To take the exam online, you must register for the exam through the ServiceNow website. You will be provided with a link to the exam and instructions on how to access it. To take the exam at a testing center, you must register for the exam through the ServiceNow website and select a testing center location. You will then be provided with the necessary information to schedule your exam.

What Language ServiceNow CIS-HR Exam is Offered?

ServiceNow CIS-HR Exam is offered in English.

What is the Cost of ServiceNow CIS-HR Exam?

The ServiceNow CIS-HR exam is available for $200 USD.

What is the Target Audience of ServiceNow CIS-HR Exam?

The target audience for the ServiceNow CIS-HR Exam is individuals who are responsible for managing the ServiceNow Human Resources Management System (HRMS). This includes HR professionals, IT staff, and consultants who want to demonstrate their ability to configure, customize, and maintain the HRMS.

What is the Average Salary of ServiceNow CIS-HR Certified in the Market?

The average salary of Certified Implementation Specialist-Human Resources certified professionals varies widely by role, region, and experience, because it depends on the job the certification is combined with. Check current listings in your market for an up-to-date figure.

Who are the Testing Providers of ServiceNow CIS-HR Exam?

The ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR) exam is administered by Pearson VUE. Pearson VUE is an industry leader in computerized testing and offers a variety of testing options for ServiceNow certification exams.

What is the Recommended Experience for ServiceNow CIS-HR Exam?

The recommended experience for ServiceNow CIS-HR exam is 3-5 years of experience in using ServiceNow for human resources processes such as employee onboarding, performance management, and talent management. Candidates should have a strong understanding of ServiceNow’s platform, including its HR modules, configurations, and integrations. They should also have experience in developing and customizing ServiceNow HR applications, such as the HR Service Portal.

What are the Prerequisites of ServiceNow CIS-HR Exam?

The ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR) exam requires that candidates have at least three months of experience with the ServiceNow HR Service Management application. Candidates should also have a good understanding of the core ServiceNow platform, including the ServiceNow user interface, data model, and scripting.

What is the Expected Retirement Date of ServiceNow CIS-HR Exam?

The ServiceNow CIS-HR exam is the current version of the Certified Implementation Specialist-Human Resources exam, and ServiceNow has not announced a retirement date for it. When ServiceNow introduces a newer version, the retirement date for the older version is published on the ServiceNow certification site.

What is the Difficulty Level of ServiceNow CIS-HR Exam?

The difficulty level of the ServiceNow CIS-HR exam is moderate.

What is the Roadmap / Track of ServiceNow CIS-HR Exam?

Certification Track/Roadmap ServiceNow CIS-HR Exam is a certification program designed to help ServiceNow professionals demonstrate their skills and knowledge in the field of Human Resources (HR) and ServiceNow. This certification program consists of two exams, the ServiceNow Certified Implementation Specialist-Human Resources (CIS-HR) Exam and the ServiceNow Certified Advanced Implementation Specialist-Human Resources (CAIS-HR) Exam. The CIS-HR exam is designed to test the candidate's knowledge of ServiceNow HR processes, while the CAIS-HR exam is designed to test the candidate's ability to implement and configure ServiceNow HR solutions.

What are the Topics ServiceNow CIS-HR Exam Covers?

The ServiceNow CIS-HR exam covers the following topics: 1. HR Service Delivery: This section covers topics related to the delivery of HR services, such as HR process mapping, HR service catalogs, HR service requests, and HR service portals. 2. HR Analytics and Reporting: This section covers topics related to the analysis of HR data and the creation of reports for decision-making. 3. Talent Management: This section covers topics related to the management of talent, such as recruiting, onboarding, performance management, and succession planning. 4. Employee Engagement: This section covers topics related to employee engagement, such as employee surveys, recognition programs, and employee development. 5. HR Compliance: This section covers topics related to HR compliance, such as labor laws, safety regulations, and employee rights.

What are the Sample Questions of ServiceNow CIS-HR Exam?

1. What is the purpose of the ServiceNow CIS-HR module? 2. How does ServiceNow CIS-HR help organizations manage their human resources? 3. What are the key features of ServiceNow CIS-HR? 4. What are the benefits of using ServiceNow CIS-HR? 5. What are the different types of user roles available in ServiceNow CIS-HR? 6. How can organizations use ServiceNow CIS-HR to track employee performance? 7. What are the security features of ServiceNow CIS-HR? 8. How can organizations use ServiceNow CIS-HR to automate HR processes? 9. What are the best practices for using ServiceNow CIS-HR? 10. How can organizations use ServiceNow CIS-HR to manage employee data?

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