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ServiceNow CIS-EM - Study Material - Certified Implementation Specialist - Event Management Exam

ServiceNow implementation specialists prepare here for configuring Event Management, building event correlation rules, detecting events from monitoring sources, and creating event-driven automation.

Β· Updated November 11, 2026
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Certified Implementation Specialist - Event Management Exam FAQ's

Introduction of ServiceNow CIS-EM Exam!

The ServiceNow Certified Implementation Specialist - Enterprise Mobility Management (CIS-EM) exam is a certification exam designed to assess a candidate's knowledge and skills in implementing and managing ServiceNow Enterprise Mobility Management (EMM) solutions. The exam covers topics such as EMM architecture, EMM deployment, EMM administration, EMM security, and EMM troubleshooting.

What is the Duration of ServiceNow CIS-EM Exam?

The duration of the ServiceNow Certified Implementation Specialist - Event Management (CIS-EM) exam is 90 minutes.

What are the Number of Questions Asked in ServiceNow CIS-EM Exam?

There are a total of 60 questions on the ServiceNow CIS-EM exam.

What is the Passing Score for ServiceNow CIS-EM Exam?

The passing score required for the ServiceNow CIS-EM exam is 70%.

What is the Competency Level required for ServiceNow CIS-EM Exam?

The competency level required for the ServiceNow CIS-EM exam is Advanced.

What is the Question Format of ServiceNow CIS-EM Exam?

The ServiceNow CIS-EM exam has two types of questions: multiple-choice questions and drag-and-drop questions. For the multiple-choice questions, you will be required to select the best answer from a list of options. For the drag-and-drop questions, you will be required to arrange the steps in order to complete a task.

How Can You Take ServiceNow CIS-EM Exam?

The ServiceNow CIS-EM exam can be taken online or at a testing center. To take the exam online, you must register for the exam through the ServiceNow website. Once you have registered, you will receive an email with instructions on how to access the exam. To take the exam at a testing center, you must contact the ServiceNow Certification Program to find a testing center in your area. You will then need to register for the exam and pay the associated fee. You will then receive an email with instructions on how to access the exam.

What Language ServiceNow CIS-EM Exam is Offered?

ServiceNow CIS-EM Exam is offered in English language only.

What is the Cost of ServiceNow CIS-EM Exam?

The ServiceNow CIS-EM exam currently costs $200 USD.

What is the Target Audience of ServiceNow CIS-EM Exam?

The target audience of ServiceNow's CIS-EM exam is individuals who have experience in implementing and administering ServiceNow's Enterprise Management products, including the Enterprise Service Management (ESM) suite. This includes individuals who are responsible for configuration, customization, and administration of the ServiceNow platform.

What is the Average Salary of ServiceNow CIS-EM Certified in the Market?

The average salary of Certified Implementation Specialist - Event Management certified professionals varies widely by role, region, and experience, because it depends on the job the certification is combined with. Check current listings in your market for an up-to-date figure.

Who are the Testing Providers of ServiceNow CIS-EM Exam?

The ServiceNow Certified Implementation Specialist - Event Management (CIS-EM) exam is offered by ServiceNow and can be taken at a Pearson VUE testing center.

What is the Recommended Experience for ServiceNow CIS-EM Exam?

The recommended experience for the ServiceNow CIS-EM exam is having an in-depth knowledge of the ServiceNow platform and its functions, as well as experience in developing, configuring, and deploying applications on the platform. It is also beneficial to have experience in the areas of incident management, problem management, change management, and service level management.

What are the Prerequisites of ServiceNow CIS-EM Exam?

The ServiceNow CIS-EM exam does not have any prerequisites. However, it is recommended that you have a working knowledge of the ServiceNow platform, its features, and its applications. Additionally, some experience in enterprise mobility and management is also helpful.

What is the Expected Retirement Date of ServiceNow CIS-EM Exam?

The ServiceNow CIS-EM exam is the current version of the Certified Implementation Specialist - Event Management exam, and ServiceNow has not announced a retirement date for it. When ServiceNow introduces a newer version, the retirement date for the older version is published on the ServiceNow certification site.

What is the Difficulty Level of ServiceNow CIS-EM Exam?

The difficulty level of the ServiceNow CIS-EM exam is considered to be moderate.

What is the Roadmap / Track of ServiceNow CIS-EM Exam?

The Certification Track/Roadmap ServiceNow CIS-EM Exam is a certification program that provides an overview of ServiceNow’s Certified Implementation Specialist (CIS) - Enterprise Management (EM) exam. The exam is designed to test the knowledge and skills of ServiceNow professionals in the areas of Enterprise Management, including Incident Management, Problem Management, Change Management, and Release Management. The exam covers topics such as ServiceNow architecture, configuration, customization, deployment, and integration. The exam also covers topics related to the ServiceNow platform, such as the ServiceNow platform, ServiceNow Studio, and ServiceNow APIs. Upon successful completion of the exam, individuals will earn the ServiceNow Certified Implementation Specialist (CIS) - Enterprise Management (EM) certification.

What are the Topics ServiceNow CIS-EM Exam Covers?

The ServiceNow Certified Implementation Specialist - Event Management (CIS-EM) exam covers the following topics: 1. Event Management: This topic covers the fundamentals of ServiceNow Event Management, including how to configure and manage events, and how to create an event-driven automation. 2. Event Correlation: This topic covers the fundamentals of ServiceNow Event Correlation, including how to configure and use event correlation rules, and how to troubleshoot event correlations. 3. Event Detection: This topic covers the fundamentals of ServiceNow Event Detection, including how to configure and use event detection rules, and how to troubleshoot event detection rules. 4. Event Analysis: This topic covers the fundamentals of ServiceNow Event Analysis, including how to configure and use event analysis rules, and how to troubleshoot event analysis rules. 5. Event Management Administration: This topic covers the fundamentals of ServiceNow Event Management Administration, including how to configure and manage

What are the Sample Questions of ServiceNow CIS-EM Exam?

1. What is the purpose of the ServiceNow Change Management module? 2. Describe the process of creating an Emergency Change Request in ServiceNow. 3. How does ServiceNow support the ITIL Change Management process? 4. What are the key components of the ServiceNow Incident Management module? 5. How does ServiceNow help to automate the problem resolution process? 6. Describe the different types of ServiceNow reports available to analyze change management data. 7. What are the benefits of using ServiceNow for Event Management? 8. What are the best practices for developing and managing ServiceNow Change Requests? 9. What are the different types of ServiceNow Change Requests? 10. How does ServiceNow help to ensure compliance with ITIL standards?

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