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Field-Service-Consultant – Salesforce Certified Field Service Consultant (SU22)

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Showing 7–9 of 10 questions

Question 7

Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.

How should a Consultant provide access to the Salesforce Field Service mobile app?

Select an option, then click Submit answer.

  • ○

    Modify the user's Profile.
  • ○

    Update Public Group membership.
  • ○

    Assign a Field Service Mobile License to the user.
  • ○

    Modify the user record.
Question 8

Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.

How can geolocation tracking for contractors be disabled?

Select an option, then click Submit answer.

  • ○

    Set the Geolocation Update Frequency field to zero for contractors.
  • ○

    Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.
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    Uncheck the Geocoding field on the Contractor's profile.
  • ○

    A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.
Question 9

Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.

How should a Consultant configure this using a single Work Order'

Select an option, then click Submit answer.

  • ○

    Create a new Service Appointment for each site visit.
  • ○

    Create a new Child Work Order for each site visit.
  • ○

    Create a new Product Consumed for each site visit.
  • ○

    Create a new Work Order Line Item for each site visit.