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Field-Service-Consultant – Salesforce Certified Field Service Consultant (SU22)

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Showing 1–3 of 10 questions

Question 1

A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.

Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?

Choose 2 answers

Select all that apply, then click Submit answer.

  • ○

    Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
  • ○

    Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
  • ○

    Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
  • ○

    Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
Question 2

Time sheet entries can be associated to which two objects? Choose 2 answer

Select all that apply, then click Submit answer.

  • ○

    Work order line item
  • ○

    assigned resources
  • ○

    Service resource
  • ○

    Work order
Question 3

Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.

Which two permission sets should give a user access to the Crew Management tool?

Choose ? answers

Select all that apply, then click Submit answer.

  • ○

    FSL Agent Permissions
  • ○

    FSL Dispatcher Permissions
  • ○

    FSL Admin Permissions
  • ○

    FSL Resource Permissions