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Field-Service-Consultant – Salesforce Certified Field Service Consultant (SU22)

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Showing 4–6 of 10 questions

Question 4

Universal Containers is implementing Work Order Management to better support its clients.

Which two approaches should the Consultant consider to create work skills for the Service Resources?

Choose ? answers

Select all that apply, then click Submit answer.

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    Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
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    Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
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    Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
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    Create the work skills using Setup. Manually as Resources.
Question 5

Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.

Which two sharing options are available for these Service Appointments?

Choose 2 answers

Select all that apply, then click Submit answer.

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    A Service Appointment can be shared by clicking Sharing on the record.
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    The Service Appointment's parent record can be shared with the assigned resource.
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    Auto-generated scheduled Service Appointments will be shared with resources.
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    Make the dispatcher the assigned resource on the Service Appointments.
Question 6

Universal Containers needs a team to perform periodic maintenance on the most complex products.

Which feature should the Consultant configure to meet this requirement?

Select an option, then click Submit answer.

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    Required Resource
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    Preferred Resource
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    Service Crew
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    Technicians with Required Skills