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CRT-251 – Sales Cloud Consultant

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Showing 4–6 of 15 questions

Question 4

Cloud Kicks' (CK) high-value opportunities are delayed in the approval process because sales managers' approval requests go unnoticed for various reasons. CK wants to streamline the approval process and give sales managers more ways to approve opportunities in a timely manner.

Which two strategies should the consultant recommend to improve the approval process?

Choose 2 answers

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    Enable approvals by email for the approval process for high-value opportunities.
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    Allow managers to approve or reject requests via the Approval Requests tab.
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    Build an automation to approve high-value opportunities.
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    Create a dashboard of pending approvals and add it to the Chatter feed.
Question 5

After a project deployment, several bugs are identified by end users and prioritized by the project team.

What are two ways a consultant should resolve these issues?

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  • ○

    Build out issue resolution release in the appropriate development sandbox.
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    Build out issue resolution release in the production environment.
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    Perform user acceptance testing (UAT) m the appropriate development sandbox.
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    Perform user acceptance testing (UAT) m a Full sandbox.
Question 6

Northern Trails Outfitters (NTO) is ready to start the next phase of its Salesforce implementation. A consultant recommends using Universal Process Notation (UPN) to document the business process maps NTO will use as its guide.

As NTO maps out its processes, which two key principals of UPN should the team keep in mind?

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Select all that apply, then click Submit answer.

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    Attach supporting information at the detail level.
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    Use symbols of different colors, arrows, and swim lanes for clarity.
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    Limit the number of activity boxes on the screen to 8 to 10.
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    Keep version control and change history at the diagram level.