58 – ITIL 2011 Foundation

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  A function responsibilities for facilities management and building control systems

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  A function that provides hardware repair services for technology involved in the delivery of service to customers

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  Senior managers responsibilities for all staff within the technical support function

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  A function that includes providing technical expertise and overall management of the IT infrastructure
  
  

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  To ensure the impact of changes are understood

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  To ensure that changes are recorded and evaluated

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  To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)

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  To deliver and manage IT services at agreed levels to business users