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58 – ITIL 2011 Foundation

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Showing 4–6 of 11 questions

Question 4

What term describes actions taken to recover after a failed change or release?

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    Remediation
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    Restoration
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    Reactivation
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    Reassurance
Question 5

What does the term “Wisdom” represent within the Data-to-Information-to-Knowledge-to-Wisdom (DIKW)?

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    The complete collection of all data and data repositories in the organization
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    The knowledge to manage organization processes and people
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    The complete collection of all process management structures in the organization
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    The contextual awareness to provide strong common sense judgement
Question 6

Which CSI step would define metrics be appropriate for?

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    Where do we want to be?
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    Did we get there?
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    How do we keep the momentum going?
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    Where are we now?