← Back to exam page

58 – ITIL 2011 Foundation

Loading demo links...

Showing 7–9 of 11 questions

Question 7

What are Request Models used for?

Select an option, then click Submit answer.

  • ○

    Capacity Management
  • ○

    Modeling arrival rates and performance characteristics of service requests
  • ○

    Comparing the advantages and disadvantages of different Service Desk approaches such as local or remote
  • ○

    Identifying frequently received user requests and defining how they should be handled
Question 8

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

Select an option, then click Submit answer.

  • ○

    Service level management
  • ○

    IT operations management
  • ○

    Capacity management
  • ○

    Incident management
Question 9

Which is NOT within the scope of service transition?

Select an option, then click Submit answer.

  • ○

    Managing major changes or new services into the operational environment.
  • ○

    Defining how the service provider will meet the customer's required business outcomes.
  • ○

    Ensuring that emergency changes are assessed for impact before implementation.
  • ○

    Creating a logical model between the individual components and the overall service.