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58 – ITIL 2011 Foundation

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Showing 1–3 of 11 questions

Question 1

Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

Select all that apply, then click Submit answer.

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    Testing the tool and training process managers on using the process
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    Development or purchase of tools and deployment of the tools
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    Training tool administrators how to manage tools and monitoring tool performance in operational environment
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    Development or purchase of tools and deployment of the process
Question 2

Contracts relating to an outsourced Data Centre would be managed by?

Select an option, then click Submit answer.

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    Service Desk
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    IT Operations Control
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    Technical Management
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    Facilities Management
Question 3

Which service transition process provides guidance about converting data into information?

Select an option, then click Submit answer.

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    Change evaluation
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    Knowledge management
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    Service validation and testing
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    Service asset and configuration management