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ITILFND-V4 – ITIL 4 Foundation

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Showing 13–15 of 15 questions

Question 13

Which includes governance, management practices, and continual improvement?

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    The service value system
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    The ‘deliver and support’ value chain activity
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    The ‘focus on value’ guiding principle
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    The ‘value stream and processes’ dimension
Question 14

Which practice has a purpose that includes managing authentication and non-repudiation?

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    Supplier management
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    Service configuration management
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    Relationship management
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    Information security management
Question 15

Which is a purpose of the ‘relationship management’ practice?

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    To systematically observe services and service components
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    To protect the information needed by the organization to conduct its business
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    To be the entry point and single point of contact for the service provider with all of its users
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    To identify, analyze, monitor, and continually improve links with stakeholders