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ITILFND-V4 – ITIL 4 Foundation

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Showing 1–3 of 15 questions

Question 1

Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?

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    Focus on value

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    Start where you are

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    Optimize and automate

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    Think and work holistically

Question 2

Which is included in the purpose of the ‘deliver and support’ value chain activity?

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    Meeting stakeholder expectations for time to market
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    Understanding the organization’s service vision
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    Understanding stakeholder needs
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    Providing services to agreed specifications
Question 3

Which is part of service provision?

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    The management of resources configured to deliver the service
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    The management of resources needed to consume the service
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    The grouping of one or more services based on one or more products
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    The joint activities performed to ensure continual value co-creation