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ITILFND-V4 – ITIL 4 Foundation

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Showing 4–6 of 15 questions

Question 4

Which is provided by the ‘engage’ value chain activity?

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    Ensuring that stakeholder expectations for quality are met
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    Ensuring that stakeholder needs are understood by the organization
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    Ensuring that service components are available when needed
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    Ensuring that services are operated to meet agreed specifications
Question 5

Which of the following should IT service continuity strategy be based on?

1. Design of the service metrics

2. Business continuity strategy

3. Business impact analysis (BIA)

4. Risk assessment

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    1, 2 and 4 only
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    1, 2 and 3 only
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    2, 3 and 4 only
  • ○

    1, 3 and 4 only
Question 6

Which guiding principle says that it is not usually necessary to build something new?

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    Focus on value
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    Start where you are
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    Progress iteratively with feedback
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    Think and work holistically