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ITILFND-V4 – ITIL 4 Foundation

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Showing 10–12 of 15 questions

Question 10

Which approach is CORRECT when applying the guiding principle ‘keep it simple and practical’?

Select an option, then click Submit answer.

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    Only add controls and metrics when they are needed
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    Design controls and metrics first, then remove those not adding value
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    Design controls and metrics and add them individually until all are implemented
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    Only add controls and metrics that are required for compliance
Question 11

What impact does automation have on a service desk?

Select an option, then click Submit answer.

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    Less low level work and a greater ability to focus on user experience
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    Increased phone contact and a reduced ability to focus on user experience
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    Ability to work from multiple locations, geographically dispersed
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    Ability to work from a single centralized location
Question 12

Which TWO are inputs to the service value system?

1. Demand

2. Products

3. Value

4. Opportunity

Select an option, then click Submit answer.

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    2 and 3

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    1 and 4

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    1 and 2
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    3 and 4