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GCP-GCX – Genesys Cloud CX Certified Professional-Consolidated Exam

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Showing 7–9 of 10 questions

Question 7

How do you represent your organization when you contact the Genesys Cloud CX support team?

Select an option, then click Submit answer.

  • ○

    Organization ID
  • ○

    Company Name
  • ○

    Agent Name
  • ○

    ID
Question 8

Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

Select an option, then click Submit answer.

  • ○

    True
  • ○

    False
Question 9

Which of the following is NOT a feature of Genesys Cloud CX contact center?

Select an option, then click Submit answer.

  • ○

    Human Capital Management
  • ○

    Workforce Management
  • ○

    Quality Management
  • ○

    Automatic Call Distribution