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GCP-GCX – Genesys Cloud CX Certified Professional-Consolidated Exam

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Showing 4–6 of 10 questions

Question 4

Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.

What are the prerequisites to perform this task? (Choose two.)

Select all that apply, then click Submit answer.

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    You must know the exact coordinates of the new building.
  • ○

    You must have images of all the users located at the new location.
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    You must collect general information such as building address, number of floors, location contact information, etc.
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    You must have the basic profile data for all users at the new location.
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    You must have Admin rights to Genesys Cloud CX.
Question 5

Which of the following items need to be configured for an outbound campaign? (Choose three.)

Select all that apply, then click Submit answer.

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    Agents
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    Evaluation Forms
  • ○

    Contact Lists
  • ○

    Campaigns
  • ○

    Dialing Modes
Question 6

Which view helps supervisors analyze performance issues with a specific skill in one or more queues?

Select an option, then click Submit answer.

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    Agents
  • ○

    Queues Activity
  • ○

    Skills Performance
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    Interactions