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GCP-GC-ADM – Genesys Cloud Certified Professional - Contact Center Admin

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Showing 7–9 of 10 questions

Question 7

The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?

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    8
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    6
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    4
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    2
Question 8

What is the purpose of the Wrap-up code mappings?

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    The mappings allow you to associate some behavior with the wrap-up code, such as callback time
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    The mappings allow you to associate wrap-up codes to specific campaigns
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    The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction
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    The mappings allow you to associate wrap-up codes to specific queues
Question 9

What would you select from the Admin>Outbound Dialing menu to create a new campaign?

Select an option, then click Submit answer.

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    Scripts
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    Schedules
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    Campaign Dashboard
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    Campaign Management