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GCP-GC-ADM – Genesys Cloud Certified Professional - Contact Center Admin

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Showing 4–6 of 10 questions

Question 4

Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)

Select all that apply, then click Submit answer.

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    Reports
  • ○

    Dynamic Views
  • ○

    Dashboard
  • ○

    Interaction
Question 5

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    The maximum capacity that an agent may handle simultaneously for each supported media type
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    The after call work time for each media type
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    The length of time that an agent may spend on each media type
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    The number of different media types that an agent may handle simultaneously
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    The media types that can interrupt current interactions that an agent is handling
Question 6

What does it imply when a campaign does not dial a list of telephone numbers?

Select an option, then click Submit answer.

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    They are in the DNC list
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    The call went unanswered
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    Unable to reach the customer
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    The telephone number is wrong