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ITIL – ITIL Foundation (syllabus 2011)

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Showing 19–20 of 20 questions

Question 19 (Volume D)

Who is responsible for defining metrics for change management?

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    The change management process owner
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    The change advisory board (CAB)
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    The service owner
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    The continual service improvement manager
Question 20 (Volume G)

The BEST processes to automate are those that are:

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    Carried out by Service Operations
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    Carried out by lots of people
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    Critical to the success of the business mission
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    Simple and well understood