← Back to exam page

ITIL – ITIL Foundation (syllabus 2011)

Loading demo links...

Showing 4–6 of 20 questions

Question 4 (Volume B)

Which of the following is an enabler of best practice?

Select an option, then click Submit answer.

  • ○

    Standards
  • ○

    Technology
  • ○

    Academic research
  • ○

    Internal experience
Question 5 (New Questions)

What is the BEST description of the CSI register?

Select an option, then click Submit answer.

  • ○

    It is a record of all authorised changes and their planned implementation dates
  • ○

    It is a record of proposed improvement opportunities and the benefits that will be achieved
  • ○

    It is a record of new services to be approved by a customer, including proposed implementation dates
  • ○

    It is a record of completed improvements and the relevant customer satisfaction metric
Question 6 (Volume F)

Which of the following activities are responsibilities of a Supplier Manager?

1) Negotiating and agreeing Contracts

2) Updating the Supplier and Contract database

3) Planning for possible closure, renewal or extension of contracts

4) Managing relationships with internal suppliers

Select an option, then click Submit answer.

  • ○

    1, 2 and 3 only
  • ○

    1, 3 and 4 only
  • ○

    2, 3 and 4 only
  • ○

    None of the above