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ITIL – ITIL Foundation (syllabus 2011)

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Showing 16–18 of 20 questions

Question 16 (Volume A)

Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

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    Change proposal
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    Change policy
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    Service request
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    Risk register
Question 17 (Volume D)

Which stage of the change management process deals with what should be done if the change is unsuccessful?

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    Remediation planning
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    Categorization
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    Prioritization
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    Review and close
Question 18 (Volume E)

Which process is responsible for frequently occurring changes where risk and cost are low?

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    Access management
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    Request Fulfillment
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    Release and Deployment Management
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    Incident Management