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ITIL – ITIL Foundation (syllabus 2011)

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Showing 1–3 of 20 questions

Question 1 (Volume A)

Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

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    Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
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    Public frameworks are always cheaper to adopt
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    Public frameworks are prescriptive and tell you exactly what to do
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    Proprietary knowledge has been tested in a wide range of environments
Question 2 (Volume A)

Which role is responsible for carrying out the activities of a process?

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    Process owner
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    Change manager
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    Service manager
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    Process practitioner
Question 3 (Volume G)

Which of the following provides resources to resolve operational and support issues during Release and Deployment?

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    Early Life Support
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    Service Test Manager
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    Evaluation
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    Release Packaging and Build Manager